Grievance Redressal Policy

Effective Date: July 31, 2026

At Arohan Fincorp, customer satisfaction is our highest priority. We are committed to resolving customer concerns promptly, fairly, and transparently.

As a brand of Arohan Business Solution, we strive to provide quality financial advisory and facilitation services through our network of banking and financial partners.

How to Raise a Complaint

If you are dissatisfied with our services or have any concern regarding your interaction with us, you may contact us through the following channels:

Arohan Business Solution
356, Subhas Nagar,
New Mumford Ganj,
Prayagraj, Uttar Pradesh

Email: info@arohanfincorp.com

Website: www.arohanfincorp.com

Please include the following details while submitting your complaint:

Full Name
Mobile Number
Email Address
Loan/Application Reference Number (if applicable)
Description of the issue
Supporting documents (if any)

Complaint Resolution Timeline

Acknowledgement of complaint: Within 2 working days
Initial review: Within 5 working days
Resolution or update: Within 15 working days

If additional time is required, we will keep you informed of the progress.

Scope of Complaints

We handle complaints relating to:

Service quality
Application assistance
Documentation support
Communication delays
Incorrect information shared by our representatives
Website-related issues

Please note that loan approvals, rejections, interest rates, and disbursement decisions are made solely by the respective banks or financial institutions. Such decisions are beyond our control.

Continuous Improvement

Every complaint is reviewed to improve our service quality and customer experience.